As the healthcare professionals providing online medical and clinical services through Doctor Dekhao (the "Healthcare Professionals", "us", "we", "our"), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable national and divisional guidelines.
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Treatment - We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
Payment - We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Health care Operations - Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
All other uses and disclosures, not previously described, may only be done with your written authorization. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures. In some cases, state law may require that we apply extra protections to some of your health information.
We reserve the right to change our privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the Doctor Dekhao website and mobile application.
The law entitles you to:
We may ask that you make some of these requests in writing.
If you believe that your privacy has been violated, you may file a complaint with us. We will not retaliate or penalize you for filing a complaint with the facility. To file a complaint with us or receive more information contact:
This Notice describes the health care practices of:
We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.
We may use your Personal Information for the following purposes (subject to the restrictions relating to the use of Health Information described in Section I):
We may also disclose Personal Information that we collect or you provide (subject to the restrictions relating to the use of Health Information described in Section I):
As you use the Site or the Services, certain information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
Site Activity Information - We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
Access Device and Browser Information - When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times (collectively, "Anonymous Information").
Cookies - We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Site and Services easier to use, to make our advertising better, and to protect both you and Doctor Dekhao. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Site. We may also use Pixels to make the Site and Services easier to use and to make our advertising better by, for example, summarizing usage patterns. We presently do not honor "Do Not Track" requests across all parts of our Site.
Mobile Services - We may collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).
We may use De-Identified Information created by us without restriction.
Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted to email@example.com
We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.
If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to firstname.lastname@example.org